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How To Receive Incontinence Supplies Through Massachusetts Medicaid

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Massachusetts Medicaid is a joint state and federal funded insurance program that offers health coverage and long-term care services to low-income adults, children, pregnant women, seniors, and individuals living with disabilities. If you are enrolled in a qualifying MassHealth health plan, you may be eligible to receive low-cost or free incontinence supplies.

Can I Receive Incontinence Supplies through Massachusetts Medicaid?

Massachusetts Medicaid covers incontinence supplies that are medically necessary in the management of urinary and/or fecal incontinence in pediatric, young adult, and older adult persons. These medically necessary items include adult diapers, children’s diapers, pull-ups, disposable underpads, liners, and reusable underwear. 

What are the requirements to receive incontinence supplies from Massachusetts Medicaid?

MassHealth reviews requests for absorbent products on an individual, case-by-case basis. In order to receive incontinence supplies from MA Medicaid, you must have the following:

  • A medical diagnosis resulting in incontinence
  • A signed prescription from a physician (MD), nurse practitioner (NP), or physician assistant (PA)
  • Total number of monthly units, monthly refills, and expected duration of use
  • Completed MassHealth Prescription and Medical Necessity Review Form for Absorbent Products

Massachusetts Medicaid will cover incontinence supplies for children 3 years or older. Prior-authorization (PA) is required for all absorbent products.

How to receive SPC incontinence supplies through Massachusetts Medicaid?

San Pablo Commercial currently does not provide incontinence supplies through Massachusetts Medicaid. You can place an order on our website and get our products shipped directly to you.

How to determine if you are eligible to receive Massachusetts Medicaid benefits?

Medicaid eligibility in Massachusetts is based on income. To determine if you are eligible to receive Medicaid benefits from the State of Massachusetts, visit the MassHealth website to see if you qualify.

How to apply for Massachusetts Medicaid?

If you are eligible for Massachusetts Medicaid coverage, you can apply online and submit an application via MA Login. If you need help applying or have any general questions, you can call the MassHealth Customer Service Center at (800)-841-2900 or make an appointment to visit a MassHealth enrollment center.


San Pablo Commercial is a family-owned, small business with a mission to deliver affordable medical supplies to their customers. We offer a variety of incontinence products including SPC underpads, adult diapers, disposable bed pads for incontinence, incontinence briefs, and more. We ship directly to our customer’s home within 2 to 3 business days. We care deeply about our customers and want to make ordering incontinence supplies easier so that they can spend less time cleaning up spills and messes.

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