FAQ

Frequently Asked Questions

How much does a box of disposable bed pads weigh? 

A box of disposable bed pads weighs 25 lbs which can influence shipping rates. We ship from a warehouse facility based in Los Angeles, CA.

How many days does it take for my order to arrive?

Usually 2-3 business days, but unexpected shipping delays may occur due to uncontrollable circumstances. 

How do I know if my order if my order has shipped?

We send a confirmation email with your purchase order and will also notify you when your order has shipped. 

Who should I contact if I have questions about insurance or Medi-Cal reimbursements?

We are solely a medical supply manufacturing company and do not handle insurance claims. Please contact your insurance provider or call the Medi-Cal member hotline at (800) 541-5555.  Our durable and affordable disposable bed underpads are eligible for Medi-Cal (Gold Coast) reimbursement using code HCPCS: T4541.

What if I want to cancel my monthly, bi-monthly, or tri-monthly subscription order of disposable bed pads?

If you no longer want to be enrolled in our subscription service, please give us a call at (805) 232-4271 and we will be happy to help cancel any future orders.

Have other questions? Feel free to contact us below.