Frequently Asked Questions

How much does a box of SPC underpads weigh? 

A box of SPC disposable underpads weighs 25 lbs. The heavy weight of the box can influence shipping rates. We ship from a warehouse facility based in Los Angeles, CA.

How many days does it take for my order to arrive?

Your order will arrive within 2-3 business days. We use GLS US to ensure expedited shipping. Unexpected shipping delays may occur due to uncontrollable circumstances. 

How do I know if my order if my order has shipped?

We will send you a confirmation email of your purchase order after checkout. We will also notify you when your order has shipped. Please contact us for any questions.

Who should I contact if I have questions about insurance or Medi-Cal reimbursements?

We are solely a medical supply retailer and manufacturer. We do not handle insurance claims. Please contact your insurance provider or call the Medi-Cal member hotline at (800) 541-5555. Our durable and affordable disposable bed pads are eligible for Medi-Cal (Gold Coast) reimbursement using code HCPCS: T4541.

What if I want to cancel my monthly, bi-monthly, or tri-monthly subscription order of SPC underpads?

If you no longer want to be enrolled in our subscription service, please click on the "My Subscriptions" tab and login with the email address and password used when signing up for your subscription. If you are having issues canceling your subscription, please send us an email at info@sanpablocom.com or give us a call at (805) 232-3277

Have other questions? Contact us below.