Please give us a call at (805) 364-0418. Our customer service team will be happy to answer any questions you may have. Alternatively, you can send us a message through our contact form below, or email info@sanpablocom.com.

Our website lists all the products available for retail purchase. If you are interested in a wholesale catalog, please see our Wholesale page or send an email to sales@sanpablocom.com.

Sorry, but we do not allow orders to be picked up. All orders are shipped from the warehouse and delivered to the mailing address provided at checkout.

Of course! Please call us at (805) 364-0418 and our friendly staff will assist you over the phone to place your order. Our customer service hours are Monday through Friday, 9AM to 5 PM PST.

When viewing any SPC product page, select the "Subscribe & Save" option instead of “One-Time Purchase" option. Choose your delivery frequency (e.g., every 1, 2, or 3 months), then add the item to your cart and check out as usual. Your first shipment will be processed right away, and future shipments will automatically follow your chosen schedule.

We accept all major credit and debit cards for Autoship orders. A valid card must be saved to your account for recurring billing. At this time, Autoship is not available with PayPal, Shop Pay Installments, or gift cards.

Yes! You can log into your account, select Manage Autoship, and add eligible products to your subscription. The shipment of the added products will either start on your next scheduled delivery or ship sooner if you choose.

Absolutely. From the Manage Autoship section of your account, select the product you wish to remove and choose “Delete” or “Cancel Product.” This will stop future shipments of that item while keeping your other Autoship products active.

Yes—just go to Manage Autoship in your account, select the subscription you want to adjust, and change the delivery frequency. Your new schedule will take effect immediately for upcoming shipments..

Prices may change due to supplier costs, materials, or promotions ending. Autoship orders always reflect the current product price at the time of shipment, minus your 5% Autoship discount.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and secure checkout through Shopify Payments.

Shipping rates are calculated at checkout based on the delivery address provided.

Your order will typically arrive within 2–3 business days if you’re located in the West Coast, and within 4–5 business days for destinations in the Midwest or East Coast. We do not ship out orders over the weekend.

We ship all SPC products in plain, minimally marked boxes—perfect for maintaining your privacy and ensuring a discreet delivery right to your door.

We will send you a confirmation email of your purchase order after checkout. We will also notify you when your order has shipped. Please contact us for any questions.

No. We currently only ship within the 48 continental United States.

No, we do not ship to PO Boxes.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the unopened original packaging. Return requests must be made within 14 days after purchase to be eligible for a refund.

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

No, we do not charge a restocking fee.

To return your product, please mail the package to: 701 W Harvard St, Glendale, CA 91204, USA.

Yes. FSA and HSA cards can be used to purchase adult incontinence supplies including pads, liners, adult diapers and other necessary incontinence supplies. Always check with your plan administrator for exact plan benefits.

In most cases, yes—if the items are considered eligible medical expenses under your HRA guidelines.

Most SPC products are eligible as they qualify as medical supplies for incontinence care.

If your FSA/HSA account comes with a debit card, simply use it at checkout like any other payment method. If not, pay with your personal card and submit your receipt to your plan administrator for reimbursement.

HSA funds roll over year to year, so you won’t lose them. (For FSAs, unused funds may be forfeited at year-end depending on your employer’s plan rules.)